Privacy Policy

PLEASE READ THIS PRIVACY POLICY BEFORE USING THIS WEBSITE (THE "WEBSITE"). THIS PRIVACY POLICY GOVERNS YOUR ACCESS TO AND USE OF THE WEBSITE. THE WEBSITE IS AVAILABLE FOR YOUR USE ONLY ON THE CONDITION THAT YOU AGREE TO THE PRIVACY POLICY SET FORTH BELOW. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE WEBSITE. BY ACCESSING OR USING THE WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO BE BOUND BY THIS PRIVACY POLICY.

GENCO Marketplace is committed to protecting the privacy of the users of its Website. This policy covers how GENCO Marketplace treats personal information that GENCO Marketplace collects and receives, including information related to past use of GENCO Marketplace products and services. “Personal Information” is information about individuals that is personally identifiable, like name, address, email address, or phone number, that is not otherwise publicly available.

GENCO Marketplace does not rent, sell, or share Personal Information with other people or nonaffiliated companies except to provide products, services, or information requested or when permission has been given to share the information. In addition, where legally permissible to do so, (a) GENCO Marketplace may respond to subpoenas, court orders, or legal process and establish or exercise its legal rights or defend against legal claims, which may involve the disclosure of Personal Information and (b) GENCO Marketplace may share Personal Information when it believes it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of GENCO Marketplace’s Terms of Use, or as otherwise required by law.

GENCO Marketplace's Web site may use "cookies," which are small pieces of text that a Web site stores on a visitor's Web browser to remind the Website about the visitor the next time they visit the Website. GENCO Marketplace does not store Personal Information in cookies.

GENCO Marketplace may collect and analyze information about use of the Website that does not identify individual users of the Website and may share such information with third parties.

GENCO Marketplace employs appropriate physical, technical, and administrative safeguards to protect Personal Information from unauthorized access. While GENCO Marketplace has implemented such safeguards, GENCO Marketplace cannot and does not guarantee the complete security of Personal Information.

GENCO Marketplace expressly disclaims responsibility for the privacy policies and customer information practices of third-party Internet sites linked to our Website.

GENCO Marketplace reserves the right to modify this Privacy Policy at any time, without prior notice, by posting any modifications on this Website. The user's continued access to or use of GENCO Marketplace's Website shall be deemed to be their acceptance of this Privacy Policy, as modified. For this reason, GENCO Marketplace encourages the user to review this Privacy Policy whenever they visit GENCO Marketplace's Website.

Canadian Privacy Policy

PLEASE READ THIS PRIVACY POLICY BEFORE USING THE WEBSITES GENCOmarketplace.com and GENCOmarketplace.ca (THE "WEBSITE"). THIS PRIVACY POLICY GOVERNS YOUR ACCESS TO AND USE OF THE WEBSITE. THE WEBSITE IS AVAILABLE FOR YOUR USE ONLY ON THE CONDITION THAT YOU AGREE TO THE PRIVACY POLICY SET FORTH BELOW. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE WEBSITE. BY ACCESSING OR USING THE WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO BE BOUND BY THIS PRIVACY POLICY.

The privacy of your personal information is of the utmost importance to the GENCO Marketplace of Canada, Inc. (hereinafter “GMP”, “we”, “us” or “our”, as appropriate). This Privacy Policy covers the personal information that we may collect about you or that you may obtain when conducting business with GMP. By providing us with your personal information when doing business with us, you agree to be bound by the terms and conditions of this Privacy Policy.

Collection and Use of Personal Information

We may collect your name, contact information, residential address, e‑mail address and your financial information when you do business with us, make a purchase, or when you contact us. We will only use this information to contact you in order to process the relevant transaction, provide you with the products and/or services requested or purchased, answer your questions and requests and/or to manage our everyday business needs.

Sharing of personal information. Except as mentioned in this Privacy Policy, unless we have your express consent, we will not sell, rent, share or trade your personal information to any third party, except to internal service providers that we use to facilitate or outsource one or more aspects of the operation of our business or website, as the case may be. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any purpose other than to facilitate the specific outsourced related operation, unless you have explicitly agreed or given your prior permission to them for additional uses.

From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.

Commercial Electronic Communications. You can always limit the communications that GMP sends to you. To opt-out of commercial emails, simply click the link labeled “unsubscribe” at the bottom of any email we send you. Please note that even if you opt-out of promotional emails, we may still need to contact you with important information about your account, in accordance with the Canadian anti-spam legislation. If you have any questions about your choices or if you need any assistance with opting-out, please contact us via email to Support@GENCOmarketplace.com . You can also write us at the address in the How to Contact Us section below. If you send us a letter, please provide your name, address, email address, and information about the communications that you do not want to receive.

Sale of Business. In the event that we intend to sell or transfer ownership or control of any or all of our business, operations or services to a third party, we reserve the right to disclose your personal information to a potential buyer both before and after the purchase. However, in the event the sale goes through, we will require that the receiving party agree that they will be similarly bound by the provisions of this Privacy Policy and that they will only use and disclose your personal information as we are similarly entitled under this Privacy Policy. In the event the sale does not go through, we will require the potential purchaser to not use or disclose your personal information in any manner whatsoever and to completely erase the same.

Transfer of Personal Information Outside of Canada. In some cases, personal information of our partners and/or customers may be disclosed, processed and stored outside Canada, and therefore may be available to government authorities under lawful orders and laws applicable there.

Security of Personal Information. We will use reasonable security measures to protect your personal information against unauthorized access. Please be careful whenever sending personal information to us via e-mail. E-mail is generally not a secure means of transferring information. We therefore cannot guarantee that this information will not be lost or used in a fraudulent manner and we encourage the use of e-mail encryption to communicate with us.

Change of Privacy Policy. Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on our website and, if the changes are significant, we will provide a more prominent notice.

How to Contact Us. If you have questions or concerns regarding this Privacy Policy, or if you wish to review, edit your personal information or request that we delete personal information stored in the databases we actively use, please contact: Support@GENCOmarketplace.com . You can also write us at GENCO Marketplace, 100 Papercraft Park, and Pittsburgh, PA 15238. If you send us a letter, please provide your name, address, email address, and detailed information about the change you would like to make.

Google Remarketing Policy

To display relevant and trusted advertisements to visitors that have visited our site and shown interest in one or more of our products or services by viewing specific pages on our site.

Some of the features of Google Analytics that may be used for advertising purposes are to identify views to specific pages, actions on the site, geographic information, browsing technology used, host domains, and other marketing data. No personally identifiable information is used for display advertising purposes.

GENCO Marketplace and its partners display advertisements on websites across the internet through the use of advertising networks. An advertising network is a group of sites that have agreed to display advertisements from a network provider.

Like many services, Google Analytics uses first-party cookies to report on visitor interactions. These cookies are used to store non-personally identifiable information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains. For customers that have enabled the Remarketing with Google Analytics feature, a third-party DoubleClick cookie is used to enable remarketing for products like AdWords on the Google Display Network. Some information from the first-party cookie may be used in collaboration with the third-party cookie to better serve ads.